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Login Questions
Library > Reference > FAQ > Login  

Here are the solutions for the most common login problems.


 


Problem: I do not know where to log in
Solution:
Log in HERE.
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Problem: I get the error message "Invalid Password"
Solution:
You entered an incorrect password. Remember that capitalization counts ('a' is not the same as 'A'). Also, make sure that you don't add any extra spaces.

If you have changed your password you will need to re-enter your new password into the password field.

If you need to recover your password, go to this page.
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Problem: I get the error message "User not found"
Solution:
Either the web site address or the email address - or both - is not correct.

Remember, if you have changed your account's web site address or email address you will need to enter the new values into the login fields.

If you cannot remember this information, chances are good that the most recent email that you have received from us has your latest account values. Check your email for one of the notification messages that our system sends out. These emails are sent every time your site is spidered (indexed) and, if you haven't disabled them, once a week to report your site's activity.

You can also use this page to recover your account information.
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Problem: I cannot remember my password
Solution:
To recover your password, fill out this form with your account's current site address and email address. You will be sent a copy of your signup email, including password.

If you cannot remember this information, chances are good that the most recent email that you have received from us has your latest account values. Check your email for one of the notification messages that our system sends out. These emails are sent every time your site is spidered (indexed) and, if you haven't disabled them, once a week to report your site's activity.

You can also use this page to recover your account information.
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Problem: I cannot remember my site address
Solution:
Then get this information from an email we recently mailed to you.

Chances are good that the most recent email that you have received from us has your latest account values. Check your email for one of the notification messages that our system sends out. These emails are sent every time your site is spidered (indexed) and, if you haven't disabled them, once a week to report your site's activity.

You can also use this page to recover your account information.
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Problem: I cannot remember my email address
Solution:
Then get this information from an email we recently mailed to you.

Chances are good that the most recent email that you have received from us has your latest account values. Check your email for one of the notification messages that our system sends out. These emails are sent every time your site is spidered (indexed) and, if you haven't disabled them, once a week to report your

You can also use this page to recover your account information.
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