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Email Questions
Library > Reference > FAQ > Email  
Here are some quick answers to the most commonly asked questions about email.



 


Q. How do I change my email address?
A.
Log in to the Control Center then go to the admin page and use the new e-mail address link. After you have updated your email, press the finish button to save your changes.

Remember to use your new email address the next time you log in!
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Q. Why am I not receiving email from your service?
A.
FreeFind sends out its email immediately - before the next web page is shown. If you are not receiving email it could be due to one of the following reasons:

  1. It's just taking longer than expected to arrive,
  2. You are receiving it, but your email program is placing it in a unexpected folder, or
  3. Your ISP is filtering the email, preventing it from getting to you.
The recommended solutions for these problems are:
  • For 1, there is nothing to do but wait. Typically email arrives within a few minutes after it was sent. In some cases it can take an hour or more. Pacific Bell (PacBell) has been having a lot of problems with very slow email delivery, sometimes taking over a day to deliver! Be patient.
  • For 2, if your email gets filtered into different folders, check all the folders to make sure it wasn't mis-filtered by mistake.
  • For 3, ask your ISP if they filter any types of email. If so, get an exact description of the filters they have in place. There is no reason mail from us should be filtered, so if you discover that an ISP is filtering our email please let us know.
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Q. Zero pages were found on my site. Why?
A.
There are a number of reasons this might happen. For more information look at the topic Too Few Pages Indexed.
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Q. Only one page was found on my site. What happened?
A.
There are a number of reasons this might happen. For more information look at the topic Too Few Pages Indexed.
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Q. Help! I'm getting too many emails!
A.
This is probably due to having instructed our spider to index your site every day. To have your site spidered less frequently - or to turn off automatic spidering altogether - go to the Control Center and log in to your account. Then go to the build index page and use the schedule re-indexing link. To turn it off completely, select "only when I request it" under the "try to index my site" selection. After you have adjusted the schedule as desired, press the finish button to save your changes.
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Q. Can I get a copy of my signup email
A.
Yes. Use this page to get a copy of your signup email.
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Q. Can I turn off the reports that are being mailed to me?
A.
Yes. First log in to the Control Center then go to the reports page and use the report email setting link. When the next page appears, uncheck the checkbox and press the finish button.
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Q. Can I turn off the spider messages that are emailed to me?
A.
No, that is not possible. Every time you request us to index your site you will be sent a message notifying you of the results.
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