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Other Questions
Library > Reference > FAQ > Other Questions  
Here are some quick answers to other commonly asked questions about our service.



 


Q. I am moving my site. What should I do?
A.
To make sure that you account is fully moved over to your new site address, log in to the Control Center and do the following:

  1. Update the address of your web site - Go to the admin page and use the change URL link. Enter your new web site address and press the finish button.
  2. Update your email address, as needed - Sometimes when your site moves, so does your email address. If so, go to the admin page and use the new e-mail address link. Enter your new email address and press the finish button.
  3. Update web addresses (URLs) used to customize your account - Often when you first setup your search engine, you enter the addresses of images/etc in order to customize the look and feel of the results. Make sure that these values are either up-to-date or not used by going to the customize page and using the following links: change background, add your logo, and link back text.
  4. Update additional spider starting points, as needed - If you have set additional spider starting points, go to the build index page and use the set starting points link to update them.
  5. Update exclusions, as needed - If you have set exclusions for the spider, go to the build index page and use the exclude pages link to update them.
After you have finished updating your account, go to the build index page and use the index now link to rebuild the index for your site.

Next time you log in to the Control Center be sure to use your new account information!
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Q. Do you have search tips?
A.
Yes, here they are:

By default the search engine tries to locate pages which have exact matches for all of the words entered in your search query. If that fails, it then tries to locate pages which contain any words in your search query. If that happens a short message is displayed at the top of the search results indicating this has been done.

In addition, there are several ways to modify the default search behavior.

  1. + and - qualifiers
    If you prepend a word with + that word is required to be on the page.
    If you prepend a word with - that word is required to not be on the page.
    Example: +always -never
  2. * wildcard
    If a query word ends with a * all words on a page which start the same way as that query word will match.
    Example: gift*
  3. ? wildcard
    If a query word contains a ? any character will match that position.
    Example: b?g
All of these techniques can be combined: +alway* -ne??r*
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Q. Haben Sie Suchtipps?
A.
Ja, hier sind sie:

FreeFind ist so eingestellt, daß es zuerst nach Seiten sucht, in denen alle Worte vorkommen, die Sie -nur mit Leerzeichen getrennt- in Ihrer Suchabfrage eingegeben haben. Gelingt das nicht, sucht FreeFind nach Seiten, die mindestens eines der Worte in Ihrer Suchabfrage enthalten. Dieses wird in einer Meldung oben auf der Seite mit den Suchergebnissen angezeigt.

Zusätzlich gibt es ein paar Möglichkeiten, die voreingestellte Suchweise zu beeinflussen:

  1. + und - Operatoren
    Wenn Sie einem Wort + voranstellen, so soll dieses Wort unbedingt auf der gesuchten Seite vorkommen.
    Wenn Sie einem Wort - voranstellen, so soll dieses Wort nicht auf der gesuchten Seite vorkommen.
    Beispiel: +immer -niemals
  2. * Platzhalter
    Wenn Sie ein Abfragewort mit * beenden, so werden alle Worte gesucht, die auf die gleiche Weise wie das Abfragewort beginnen.
    Beispiel: gift*
  3. ? Platzhalter
    Wenn ein Abfragewort ein ? enthält, so gilt dieses als Platzhalter für jedes beliebige Zeichen an der Stelle.
    Beispiel: B?rg
Alle diese Techniken können miteinander kombiniert werden.
Beispiel: +imm* -nie??l*

Deutsche Umlaute und Sonderzeichen ( ß ) können abgefragt werden.

(Translation courtesy Juergen Hinrichs)
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Q. How do I close my account?
A.
Log in to the Control Center then go to the admin page and use the permanently close account link. When the wizard appears, check the "close my FreeFind account" selection. Please also let us know why you are closing your account (we really care about this!). Then press the finish button to close your account.

Note: This option will permanently close your account! After closing your account your search engine will no longer work. Before doing this, be absolutely sure that you know what you are doing. It is not uncommon for people to forget they still have a search panel on their site. Closing your account will prevent your search panel from working.

Note: This is not a log out function!

If you are simply getting too many emails but still want the search on your site to continue to function, look here.
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Q. How do I get technical support?
A.
Go to our contact page and follow the directions there.
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Q. Why are my reports empty?
A.
There are a few reasons this might happen:
You have not waited long enough.
It can take 5 or 10 minutes for the reports to be updated.

You have more than one account...
...and your search panel uses one, but you are logging in and checking another. Each account uses its own unique search panel. When you use a search panel, you can see which account it is for by looking for an "id" in the address at the top of the browser, like: "...id=123...". In this case the account's site ID is 123. When you log in to check your reports, verify that this is the account that you using by looking for the site ID near the top of the page (above the tabs).

You are only performing web searches, not site searches.
The reports only reflect the site searches done, not the web searches. If you have a web-only search panel or you have only performed web searches then your reports will remain blank.

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